CLOVIS (KSMX)- Xcel Energy has learned of incidents in Texas of phone scammers impersonating Xcel Energy agents threatening service disconnections if past due bills are not paid. These scam attempts follow a familiar pattern of scams that have cropped up over the past several years, both in Texas and New Mexico.
Xcel Energy has temporarily suspended disconnections for residential customers who are behind on their bills, and is working with business customers to set up payment arrangements to prevent disconnections. Xcel Energy offers multiple options for making payments.
If customers receive calls demanding payment under threat of imminent loss of service, they should hang up and contact Xcel Energy to verify account status. Residential customers should call 1-800-895-4999. Business customers should call 1-800-481-4700.
Xcel Energy also offers a free customer app that allows customers to check their account balances and make secure payments.