CLOVIS (KSMX)- In-person meter reading, which had been temporarily on hold for residential customers since April 14 to address coronavirus concerns will resume May 4 for Xcel Energy’s Texas customers and May 18 for New Mexico customers, according to a press release from Xcel Energy.
To allow meter readers and field crews to do their work, Xcel Energy is requesting that members of the public not approach them in the field.
“The company wants to assure everyone that the safety of its employees, customers and the public is always its top priority.”
All Xcel Energy employees are following the guidance from the Centers for Disease Control and Prevention and the World Health Organization to help prevent the spread of the virus that causes COVID-19. Xcel Energy meter readers also will be wearing protective masks while working in the field. The company is taking extra safety measures including enhanced cleaning protocols, requiring any employee who feels sick or has symptoms to stay home with pay, limiting the number of people riding in company vehicles to job sites and maintaining social distance.
As communities and families face the challenges caused by the spread of COVID-19, Xcel Energy has announced it will not disconnect residential customers’ electric service until further notice. The company is also working with customers to arrange payment plans if they are having difficulty paying their bills through this challenging time.