Thu. Feb 29th, 2024

Xcel Energy offers multiple options for reporting and tracking outages

CLOVIS (KSMX)- Spring has made a comeback on the plains of Texas and New Mexico, bringing with it severe weather than can threaten our safety and the flow of electricity.

Throughout the recent weeks of social distancing, Xcel Energy has continued working to build and strengthen the transmission and distribution networks that deliver electricity to area homes and businesses. But when high winds and lightning cause interruptions in service, the company is ready to respond to customer needs through a variety of communication offerings.

“Our system is more resilient than ever before thanks to investments in new and improved power lines and substations, but storms can still cause outages,” said Brad Baldridge, director of Customer and Community Relations for Xcel Energy in New Mexico and Texas. “We are prepared to respond quickly and keep customers informed with the latest information on outages in their area.”

Per a press release, Xcel Energy has stated different ways to provide customers communication with the company during outage events.

  • The “My Account” feature at xcelenergy.com includes an outage map that shows where outages are occurring, how many customers are affected and when power is expected to be restored.
  • Customers may also report outages online and sign up to receive email, text or voice message updates on power restoration times.
  • These same features are also included on the free Xcel Energy app that can be downloaded from Apple Store or Google Play. The app also shows past electric use information and provides a secure payment portal.
  • Customers may also call an Xcel Energy customer agent at 1-800-895-1999 to report outages or downed lines.

While most outages are restored within a couple of hours, extreme weather events can disrupt service for extended periods. Though these events are uncommon, customers should still stockpile nonperishable food items and bottled water and check flashlight batteries ahead of time.

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