Tue. Jun 25th, 2024

New Mexico Human Services Department announces temporary closure of Roosevelt County Income Support Division

SANTA FE (KSMX)– The New Mexico Human Services Department announced the immediate temporary closure of the Roosevelt County Income Support Division office in Portales after an employee tested positive for COVID-19.

Roosevelt County customers who do not have a cell phone or internet access may visit the Curry County Income Support office during the limited lobby hours from 10 a.m. to noon daily.

The Income Support Division has implemented limited lobby hours and curbside services for the safety of employees and customers, if you visit the office during these times, please stay in your car and we will serve you. There is a limit of five individuals allowed inside the lobby.

Customers should use the Income Support Division online portal at www.yes.state.nm.us to apply for benefits, submit documents for eligibility, check the status of their case, and obtain other important benefit information. The online portal includes self-help videos for on-line or cell phone usage. If a customer does not have access to a computer, they may contact the Income Support Division Customer Service Center at 1-800-283-4465. In addition, Income Support Division customers can mail documents to:

Income Support Division
PO BOX 830
Bernalillo NM 87004

Drop boxes are located outside of each field office and will be checked daily.

“COVID-19 has drastically changed the landscape of how New Mexico does business, however, the Human Services Department remains committed to helping New Mexicans receive the benefits and services that they need during these trying times,” said Karmela Martinez, Income Support Division director.

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